Major pain points faced by companies are :

• No Standard end-to-end Order 2 Cash Process
• Delivery Fulfilment Issues
• Errors in Sales Order taking
• Lack of real-time debtors aging
• No systematic follow up with clients for payments
• Huge dependency on the sales team for the realization of payments
• Unending issues related to reconciliation with clients

Generation and dispatch of invoices

• Preparation of invoices if it’s a manual activity
• Generation of invoices from the relevant software
• Generation of E-way Bill
• Dispatch of invoices to customers
• E-mailing one copy of the invoice for faster processing
• Updating the dispatch information which is available on a real-time basis

Payment follow up

• Schedule payment follow up based on the agreed credit period
• Maintaining the log of previous communication with the customer in an online software
• Using the escalation matrix if there is an issue of payment with the first level of contact
• Updating cash flow projections accordingly

Accounting of revenue and receipts

• Bill wise accounting of invoices raised on customers
• Allocation of receipts against particular invoices only
• Correct accounting of credit notes issued to clients
• Correct provisioning for doubtful debts as per company’s policy

Reports related to Accounts Receivable

• Debtor’s aging at a pre-agreed frequency
• Initiating reconciliation of accounts statement with customers at a pre-agreed frequency
• Bill wise outstanding detail of customers to sales team or management as and when required

Audit support

• Preparation of year-end Debtor aging schedule
• Answering auditor’s queries related to Accounts Receivable function