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Order to cash

The order-to-cash (O2C) process is a defining part of a company's success, and it also plays a big role in driving an organization's relationship with the customer. While many companies focus the bulk of their resources on the period up until the customer places an order, optimizing the O2C process can yield remarkable benefits that ripple throughout a business.

The Order to Cash Cycle consists of the following processes

Major Pain Points of Companies

  • No Standard end-to-end Order 2 Cash Process
  • Delivery Fulfilment Issues
  • Errors in Sales Order taking
  • Lack of real time debtors ageing
  • No systematic follow up with clients for payments
  • Huge dependency on sales team for realization of payments
  • Unending issues related to reconciliation with clients
Scope of our services:

Generation and dispatch of invoices

  • Preparation of invoices if it's a manual activity
  • Generation of invoices from the relevant software
  • Generation of E-way Bill
  • Dispatch of invoices to customers
  • E-mailing one copy of invoice for faster processing
  • Updating the dispatch information which is available on real time basis
Payment follow up

  • Schedule payment follow up based on the agreed credit period
  • Maintaining the log of previous communication with customer in an online software
  • Using the escalation matrix if there is an issue of payment with first level of contact
  • Updating cash flow projections accordingly
Accounting of revenue and receipts

  • Bill wise accounting of invoices raised on customers
  • Allocation of receipts against a particular invoices only
  • Correct accounting of credit notes issued to clients
  • Correct provisioning for doubtful debts as per company's policy
Reports related to Accounts Receivable

  • Debtor's ageing at a pre-agreed frequency
  • Initiating reconciliation of accounts statement with customers at a pre-agreed frequency
  • Bill wise outstanding detail of customers to sales team or management as and when required
Audit support

  • Preparation of year end Debtor ageing schedule
  • Answering auditor's queries related to Accounts Receivable function
To see how Ledger can help you in , get in touch with us at or call us at 080-41692691 or Click here

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